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node.js react mongodb typescript elasticsearch📋 Description
- Lead and develop a team of 7 Technical Support Engineers
- Manage Lead Support Engineers on KB, AI tooling, onboarding, quality
- Conduct regular 1:1s, coaching, and performance reviews
- Own the team's operational performance
- Monitor and manage support metrics (SLA, response times, CSAT)
- Work with Support Operations Manager to maintain quality and customer satisfaction
🎯 Requirements
- English — C1 or higher; comfortable with US-based teams
- Russian — fluent for internal communication
- 2+ years leading a Technical Support team
- Experience leading teams of 5+ engineers
- Strong understanding of support ops and metrics (SLA, CSAT)
- Proven ability to coach and develop engineers
- Experience using metrics to drive operational decisions
- Strong communication and stakeholder mgmt skills
🎁 Benefits
- Private medical insurance for you and your family
- 22 paid vacation days per year
- Up to 14 paid public holidays per year
- 5 company-paid sick leave days
- Remote working
- €50 monthly internet and mobile allowance
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