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node.js react mongodb typescript elasticsearch📋 Description
- Lead and develop a team of 7 Technical Support Engineers
- Manage knowledge base, AI tooling, onboarding, and quality
- Conduct regular 1:1s, coaching, and performance reviews
- Own the team's operational performance and scheduling
- Monitor SLA, response times, resolution speed, and CSAT
- Collaborate with Support Operations Manager to maintain quality
🎯 Requirements
- English — C1 or higher; comfortable working with US-based teams
- Russian — fluent; used for internal communication
- 2+ years of experience managing a Technical Support team in a leadership role
- Experience leading teams of 5+ support engineers
- Strong understanding of support operations and service metrics (SLA, CSAT)
- Proven ability to coach and develop support engineers
🎁 Benefits
- 30 days off
- 100% paid telemedicine plan
- Home Office Setup Assistance: furniture and items for workspace
- English learning courses
- Relevant professional education
- Remote working
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