Related skills
reporting salesforce jira dashboards kpis📋 Description
- Lead a team of support professionals; drive performance and development.
- Balance people leadership with daily operational execution.
- Use data to guide decisions and collaborate cross-functionally.
- Manage queue health, scheduling, escalations, and coverage.
- Monitor KPIs such as CSAT, QA, productivity, and SLA adherence.
- Lead team meetings with transparent, consistent communication.
🎯 Requirements
- 4+ years in customer support, operations, or related field.
- 2+ years formal people leadership experience (Supervisor, Team Lead).
- Strong coaching, feedback, and performance management.
- Experience with Salesforce, Jira, and dashboards.
- Ability to interpret KPIs and drive improvements.
- Strong communication and comfort leading meetings and difficult conversations.
🎁 Benefits
- Comprehensive benefits including health coverage and retirement options.
- Bonus eligibility and employee stock purchase plan.
- Generous paid time off and parental leave.
- Diversity, equity, inclusion and belonging commitments.
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