Related skills
salesforce sql zendesk apis iot📋 Description
- Lead a team of 15 Technical Support Specialists
- Own day-to-day operations, team performance, coaching
- Monitor queues, SLAs, response/resolution times
- Plan schedules, shift rotations, time-off to ensure coverage
- Run daily standups and communicate priorities
- Act as the first escalation for complex issues
🎯 Requirements
- 8+ years in technical support or a similar customer-facing technical role
- 2-3 years of team lead/supervisory experience
- Strong troubleshooting across software/SaaS, network, or hardware
- Clear, confident communication with customers and internal teams
- Experience with Zendesk, Salesforce, ServiceNow
- Ability to work in a shift-based environment
🎁 Benefits
- Flexible, employee-led remote/hybrid model
- Professional development stipend
- Health and parental leave plans
- Equity eligible for eligible roles
- Above-market total compensation and bonus potential
- Collaborative, high-caliber team culture
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