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salesforce sql python jira zendesk📋 Description
- Troubleshoot and diagnose root causes; relay details to stakeholders
- Develop and document processes to support customers and end users
- Explain technical issues to non-technical audiences
- Manage multiple channels and cases; provide updates and in-depth solutions
- Mentor and support Level 1 and Level 2 technicians
- Propose and own feature requests and documentation trainings
🎯 Requirements
- 5+ years of related experience with a Bachelor's degree or equivalent
- Proficient in Microsoft Office Suite
- Postman and SQL queries required
- Experience with Salesforce, ServiceNow, Zendesk
- C++, Python, HTML, CSS experience a plus
- Azure DevOps or Jira experience
🎁 Benefits
- Remote work with a flexible schedule
- Annual company offsite
- Generous leave: 13 holidays, sick leave, parental leave
- Medical, dental, and vision insurance; FSA & HSA
- 401(k) company match
- One-time remote workspace reimbursement
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