Related skills
communication customer service zendesk ticketing📋 Description
- Become an expert FareHarbor user and stay on top of new features.
- Handle inbound/outbound support via emails and phone.
- Provide exceptional support by listening and solving customer issues.
- Communicate across teams to meet client needs.
- Provide valuable feedback to the development team.
- Contribute to the FareHarbor help documentation.
🎯 Requirements
- Availability to work Wednesday-Sunday
- Genuinely committed to delivering best in class customer/technical support.
- Able to work closely and effectively with others
- Comfortable working in a fast-paced, goal-oriented environment
- Tech-savvy, patient, curious, detail-oriented and eager to problem solve
🎁 Benefits
- Global leave benefit including 22 weeks parental leave
- 2 weeks paid grandparent leave
- 26 days annual leave
- Work-from-home assistance
- Hybrid friendly with wellness benefits (Headspace)
- Educational opportunities
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