Technical Support Specialist - Voice Quality (German Speaking)
Related skills
datadog voip zendesk sip webrtc📋 Description
- Investigate escalated voice-quality issues (robotic audio, jitter, loss, latency)
- Troubleshoot call routing across SIP, VoIP, and WebRTC
- Analyze logs and traces to identify root causes
- Lead troubleshooting sessions; translate findings clearly
- Collaborate with Engineering, Product, and carriers to diagnose issues
- Train frontline support and maintain internal troubleshooting docs
🎯 Requirements
- Fluent German
- Experience supporting VoIP/telecom/UCaaS in tech support or operations
- Strong understanding of VoIP concepts, including SIP signaling and call routing
- IP networking fundamentals (TCP/IP, NAT, VLANs, QoS, LAN/WAN)
- Experience troubleshooting real-time communications issues (audio quality, dropped calls, routing)
- Strong English communication; explain complex tech to technical and non-technical audiences
🎁 Benefits
- Growth opportunities in a fast-moving global tech company
- Work-life balance and supportive culture
- Collaborative, customer-obsessed environment
- Diverse, multinational team (45+ nationalities)
- Competitive salary and benefits
- Exposure to AI-powered tools and modern telecom tech
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