Related skills
looker datadog voip sip webrtc📋 Description
- Investigate and resolve voice-quality and network issues impacting calls
- Troubleshoot VoIP, SIP signaling, routing, and WebRTC issues
- Analyze logs and call traces to find root causes
- Collaborate with Engineering, Product, and telecom carriers
- Guide customers and internal teams with clear updates
- Train teams and maintain internal troubleshooting docs
🎯 Requirements
- Experience supporting VoIP/UCaaS in tech support
- Strong VoIP concepts including SIP signaling and routing
- IP networking fundamentals (TCP/IP, NAT, VLANs, QoS)
- Troubleshoot real-time communications issues like audio quality and routing
- Clear written and spoken English; explain tech to non-tech
- Ability to manage multiple issues in a fast-paced env
🎁 Benefits
- Competitive salary package and benefits
- Emphasis on work-life balance at Aircall
- Fast-learning environment and strong team spirit
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