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networking voip telephony sip webrtc📋 Description
- Investigate and resolve voice-quality and network issues affecting Aircall calls.
- Troubleshoot VoIP, SIP signaling, routing across SIP/VoIP/WebRTC.
- Analyze logs and traces to identify root causes of calling issues.
- Collaborate with Engineering, Product and telecom carriers to diagnose issues.
- Communicate findings clearly to customers and internal teams.
- Lead customer troubleshooting sessions and improve escalation processes.
🎯 Requirements
- VoIP/telecom/UCaaS experience in technical support or operations.
- Strong understanding of VoIP/telephony, including SIP signaling and call routing.
- IP networking fundamentals (TCP/IP, NAT, VLANs, QoS, LAN/WAN).
- Experience troubleshooting real-time communications issues (poor audio, dropped calls, routing).
- Strong English written and verbal communication; ability to explain complex issues.
- Customer-focused mindset and strong problem-solving.
🎁 Benefits
- Flexible, remote-friendly environment
- Global, diverse team
- Growth and continuous learning opportunities
- Work with cutting-edge VoIP and telecom tech
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