Related skills
json http cloud apis erp📋 Description
- Troubleshoot daily technical issues and coordinate resolution
- Help customers with ongoing requests and technical questions
- Escalate complex problems to the appropriate team
- Address complaints, provide solutions, and follow up
- Guide customers through our digital platform and features
- Capture feedback for product improvements
- Maintain knowledge base and FAQ resources
- Meet targets for issue resolution, response time, CSAT, and effort
🎯 Requirements
- Proficient in written and spoken English
- Strong communication and customer guidance
- Ownership mindset and client focus
- Experience in technical customer support
- Customer advocate with objective-oriented mindset
- Analytical problem solver with ticketing systems
- Thrive in fast-paced, global environment
- Familiar with APIs, JSON, HTTP error handling
- Cloud tech or ERP experience is a plus
- Experience with tax tech or financial products is a plus
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