Serve as first contact for customer inquiries via phone, email, chat, and tickets.
Meet SLAs for response times.
Diagnose and resolve issues with the Hypori VMI platform.
Troubleshoot Android workspace access, app configuration, and cloud connectivity (AWS).
Log, track, and manage support tickets; document troubleshooting steps and resolutions.
Deliver end-user training on Hypori platform usage and security best practices.

🎯 Requirements

Must be a US citizen.
DoD Security Clearance (SSBI) required.
IAT Level II certification (Security+).
Strong knowledge of computer systems, hardware, software; AWS, Linux, Android; cloud solutions.
1+ year experience as a Customer Support Specialist.
Excellent communication and interpersonal skills.

🎁 Benefits

Medical, dental, and vision insurance; parental leave; life and disability coverage.
401(k) with employer matching.
Performance bonus based on company performance.
Generous benefits for full-time employees.

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