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documentation customer support email support spanish english📋 Description
- Become an expert FareHarbor user and stay on top of new feature releases.
- Handle inbound/outbound support issues via emails and phone calls.
- Provide exceptional support by listening, understanding issues, and solving with customers.
- Communicate across teams to ensure client needs are met.
- Provide valuable feedback to the product team.
- Contribute to the FareHarbor help documentation.
🎯 Requirements
- Fluent in English and Spanish (written and spoken).
- Genuinely committed to best-in-class customer and technical support.
- Able to work closely and effectively with others.
- Patient, curious, detail oriented and eager to problem solve.
- An excellent verbal and written communicator.
- Shift flexibility with five 8-hour shifts per week (Mon-Sun).
🎁 Benefits
- Medical, dental + vision coverage
- 26 vacation days, 10 sick days & 12 paid holidays per year
- Global leave benefit including 22 weeks parental leave, 2 weeks grandparent leave
- Salary Range: $21.90/hour + weekend compensation, plus 10% bonus potential
- 401k + employer matching
- Wellness benefits (Headspace subscription & wellness webinars)
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