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datadog javascript css html grafana📋 Description
- Become an Iterable product expert.
- Answer questions via email, live chat, Zendesk and phone.
- Categorize customer inquiries.
- Write and update support articles.
- Escalate issues to Customer Success Managers and the Engineering team.
- Deliver excellent customer service to Iterable customers.
🎯 Requirements
- Demonstrated ability to solve highly technical problems.
- Desire to teach new customers about the platform.
- Ability to answer product and technical questions.
- Passion for startups, software, and SaaS products.
- Bonus: Experience with JIRA or Zendesk or similar tools.
- Bonus: Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and JavaScript.
🎁 Benefits
- Paid parental leave
- Competitive salaries, meaningful equity, 401(k)
- Medical, dental, vision, and life insurance
- Community Impact Days
- Fertility & Adoption Assistance
- Flexible PTO
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