Related skills
customer support technical support zendesk english portuguese📋 Description
- Become an expert FareHarbor user and stay on new features.
- Handle inbound/outbound support issues via email and phone.
- Provide exceptional support by listening and solving problems.
- Communicate across teams to meet client needs.
- Contribute to FareHarbor help documentation.
- Help develop and implement standard operating procedures.
🎯 Requirements
- Genuinely committed to delivering best in class customer/ technical support.
- Able to work closely and effectively with others.
- Comfortable working in a fast paced, goal oriented environment.
- Tech-savvy, patient, curious, detail oriented and eager to problem solve.
- An excellent verbal and written communicator in Portuguese and English.
- Shift flexibility and available to work during weekends and holidays.
🎁 Benefits
- Global leave benefit
- 22 weeks paid parental leave
- Central Amsterdam Location
- Hybrid friendly
- Multicultural environment with 45 nationalities
- 26 vacation days per year
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