Related skills
json http cloud apis erp📋 Description
- Troubleshoot daily technical issues and involve relevant teams in resolution
- Assist customers with ongoing requests and technical questions
- Escalate complex problems to the appropriate department or team for further investigation
- Handle customer complaints, provide appropriate solutions and follow up to ensure resolution
- Guide customers through the use of our digital platform and features
- Capture client feedback and development requests for internal product improvements
- Contribute to creating and maintaining a knowledge base and FAQ resources
- Achieve targets for issue resolution, response times, customer satisfaction, and effort
🎯 Requirements
- Proficient in written and spoken English.
- Strong verbal and written communication.
- Ownership mindset and client focus.
- Experience in technical customer support.
- Customer advocate with problem solving focus.
- Experience with ticket management systems.
- Familiar with APIs, JSON, HTTP errors, and root cause analysis; cloud/ERP a plus.
- Tax technology or financial product experience a plus.
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