Related skills
slack datadog sql python jira📋 Description
- Efficiently process tickets and escalations via Jira and Slack
- Diagnose, troubleshoot, and resolve complex issues
- Provide clear updates to internal teams about technical problems
- Work with product and engineering to resolve escalations
- Specialize in Payroll to become a subject matter expert
- Create and maintain knowledge base articles
🎯 Requirements
- 3+ years diagnosing and troubleshooting technical issues in startup/fast-paced env
- 1+ year in Customer Support
- Fluent in written and verbal English
- Experience with SQL, RESTful APIs, and logs monitoring (Datadog)
- Basic scripting knowledge (Python, Node.js)
- Must be based within LATAM region
🎁 Benefits
- Stock grant opportunities based on role, status and location
- Additional perks and benefits by country and employment status
- Remote work flexibility, including optional WeWork access
- Inclusive, equal-opportunity workplace
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