Related skills
salesforce cloud saas jira zendesk📋 Description
- Handle customer technical issues with urgency and ownership.
- Keep stakeholders apprised of the investigation.
- Troubleshoot using docs; analyze logs; identify root causes.
- Research, test, and document investigations; collaborate to resolve cases.
- Share expertise; guide troubleshooting; help upskill colleagues.
- Interact with customers via email, phone, and chat; explain capabilities.
🎯 Requirements
- Technical or customer support experience.
- Empathetic, confident issue ownership; direct to the right resource if unresolved.
- Strong problem-solving and analytical thinking.
- Excellent written and verbal communication skills.
- Ability to multitask and manage multiple tickets.
- Willingness to ramp up on new technologies, languages, and frameworks; engage on complex matters.
🎁 Benefits
- Transportation provided for evening/night shifts.
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