Related skills
salesforce saas jira zendesk english📋 Description
- Provide frontline support to customers via chat, email, Zoom, and phone
- Troubleshoot and resolve common product, configuration, and usage issues
- Reproduce issues and document findings clearly
- Follow established troubleshooting guides and workflows
- Escalate complex issues to L2/L3 with complete context
- Meet SLAs, quality standards, and productivity targets
🎯 Requirements
- Basic understanding of web-based/SaaS apps
- Familiarity with browsers, operating systems, and basic networking concepts
- Read and understand simple error messages and logs
- Experience with ticketing systems (Zendesk, Freshdesk, Salesforce, Jira)
- 1–3 years in customer support or technical support
- Strong written and spoken English; customer-first attitude
🎁 Benefits
- US rotational shifts including evening/night hours
- Transport provided
- Growth opportunities in SaaS support
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