Related skills
documentation customer support technical support problem solving english📋 Description
- Become an expert FareHarbor user and learn new features.
- Handle inbound/outbound support issues via emails and phone calls.
- Listen, understand, and solve customer issues.
- Communicate across teams to meet client needs.
- Provide feedback to the product team.
- Contribute to FareHarbor help documentation.
🎯 Requirements
- Fluent in English and Italian (both written and spoken).
- Strong commitment to delivering best-in-class support.
- Able to work closely and effectively with others.
- Patient, curious, detail-oriented and eager to problem solve.
- Excellent verbal and written communicator.
- Shift flexibility with five 8-hour shifts per week (Mon–Sun).
🎁 Benefits
- Medical, dental + vision coverage
- 26 vacation days, 10 sick days & 12 paid holidays per year
- Global leave: 22 weeks parental leave, 2 weeks grandparent leave
- 401k + employer matching
- Wellness benefits (Headspace subscription and wellness webinars)
- Work-from-home assistance; hybrid-friendly environment
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