Related skills
javascript saas sql apis web technologies📋 Description
- Be the first line of support for customers; resolve issues.
- Respond to inquiries via email or chat; provide solutions.
- Diagnose bugs and escalate to Engineering when needed.
- Maintain and update knowledge base and FAQs.
- Educate customers on features and integrations.
- Partner with Success and Product to improve experiences.
🎯 Requirements
- Located in India.
- 1-3 years in SaaS/web customer or technical support.
- Technical Skills: JavaScript, APIs, web technologies.
- Basic SQL queries knowledge is a plus.
- Strong written and verbal communication.
- Customer-focused, collaborative problem-solver.
🎁 Benefits
- Remote-first, globally distributed team.
- Open-source FingerprintJS projects exposure.
- Collaborative culture with cross-functional teams.
- Opportunity to influence product and feature requests.
- Inclusive, diverse, welcoming workplace.
- Exposure to SaaS and fraud-detection tech.
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