Technical Support Specialist II - Governance and Ops (Remote Eligible - Costa Rica)
Related skills
customer experience empathy multi-channel support product certification issue ownership📋 Description
- Troubleshoot customer issues using docs and tools to deliver great experiences.
- Earn Smartsheet Product Certification and support customers via email, phone, and chat.
- Partner with leaders to meet or exceed performance goals in CSAT, QA, and attendance.
- Become an expert in a specific Smartsheet product area.
- Contribute to team projects.
- Provide and receive feedback on team processes and leadership.
🎯 Requirements
- Excellent written, verbal and interpersonal communication skills.
- 1+ year of technical or customer support experience.
- Empathetic, confident issue ownership; direct customers to the right resource.
- Working knowledge of assigned feature is a plus.
- Flexibility to work outside normal business hours.
🎁 Benefits
- Fully paid Health & Life insurance for full-time employees and family members.
- Monthly stipend to support your work and productivity.
- 12 days paid Vacation + Flexible Time Away Program.
- 20 weeks fully paid Maternity Leave.
- 12 weeks fully paid Paternity/Adoption Leave.
- Teleworking options from any registered location in Costa Rica (role specific).
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!