Related skills
communication documentation smartsheet multichannel support product certification📋 Description
- Troubleshoot customer issues using internal and external documentation, tools, and escalation resources to resolve issues.
- Provide support via email, phone, and chat.
- Partner with leaders to meet or exceed performance goals in customer satisfaction, QA, and attendance.
- Become an expert in a specific Smartsheet product area.
- Contribute to team projects and share feedback on processes.
- Manage other responsibilities as assigned.
🎯 Requirements
- Excellent written, verbal, and interpersonal communication.
- 1+ years of technical or customer support experience.
- Empathetic, confident issue ownership and routing to the right resource.
- Working knowledge of the assigned feature is a plus.
- Flexibility to work outside standard business hours.
🎁 Benefits
- Fully paid Health and Life insurance for you and family.
- Monthly stipend to support your work and productivity.
- 12 days paid Vacation plus Flexible Time Away Program.
- 20 weeks fully paid Maternity Leave.
- 12 weeks fully paid Paternity/Adoption Leave.
- Teleworking options from any registered location in Costa Rica.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!