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customer support powershell knowledge base microsoft intune📋 Description
- Assists partners in diagnosing and resolving product issues.
- Collaborates with cross-functional teams to troubleshoot and document issues.
- Interacts with partners via email, phone, chat, cases, and remote sessions.
- Monitors backup, off-site, and critical service failure events.
- Investigates and resolves incidents; escalates when needed.
- Maintains a knowledge base and provides high-quality support.
🎯 Requirements
- Bachelor's degree or equivalent business experience.
- 3+ years of related experience.
- Experience in a technical service-oriented role.
- Strong customer service orientation.
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