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french technical support customer service email support english📋 Description
- Deliver exceptional technical support to English- and French-speaking customers with warmth.
- Troubleshoot and resolve basic technical product issues, keeping experiences smooth.
- Navigate multiple support channels (phone, email, chat) with professionalism.
- Educate customers on features and services to maximize product value.
- Document customer interactions for a seamless cross-touchpoint experience.
- Follow internal knowledge management processes to provide trusted solutions.
🎯 Requirements
- 1+ year of customer service or call center experience in a fast-paced environment.
- Fluent in French (required); Italian or Spanish language skills are a big plus!
- Strong communicator. Clear, empathetic, and confident across phone and email.
- Curious and solution-focused, with the ability to ask great questions and actively listen.
- Comfortable with internet browsers, email platforms, and multitasking across systems.
- Quick learner with a passion for understanding software and translating tech.
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