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customer service email support italian knowledge management phone support📋 Description
- Deliver exceptional technical support to English and Italian customers.
- Troubleshoot and resolve basic product issues.
- Navigate multiple support channels (phone, email, chat).
- Educate customers on features and maximize product use.
- Document interactions to ensure a seamless experience.
- Follow knowledge management processes for trusted solutions.
- Escalate complex issues to ensure proper resolution.
- Earn Level 1 Technical Support Certification and grow.
- Work hours: Monday - Friday, 9am - 5:30pm UK time.
🎯 Requirements
- 1+ year of customer service or call center experience.
- Fluent in Italian; French or Spanish a plus.
- Strong communicator; empathetic across phone and email.
- Curious, solution-focused; ask great questions and listen.
- Comfortable with browsers, email platforms, and multitasking.
- Quick learner; translating tech talk into real solutions.
- Calm under pressure; create positive outcomes.
- Eligible to work in country the job is advertised (RTW).
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