Related skills
crm salesforce zendesk ticketing jira service management📋 Description
- Serve as the first contact for customer tech support via email, phone, and portal.
- Triage, diagnose, and resolve Level 1 issues (setup, pairing, connectivity, config, firmware).
- Gather logs, photos, environment notes, and reproduction steps to enable fast resolution.
- Provide clear customer-facing guidance with steps and expected outcomes.
- Manage case lifecycle with notes, updates, prioritization, and SLA-aligned closures.
- Contribute to knowledge base and improve ticket hygiene.
🎯 Requirements
- 1-3 years in technical customer support or related roles; hardware/industrial tech preferred.
- Strong written communication; translate technical steps into customer-friendly instructions.
- Experience with ticketing/CRM systems (Salesforce, Zendesk, Jira Service Management).
- Ability to manage multiple cases concurrently with quality and speed.
🎁 Benefits
- Experience supporting industrial, robotics, warehouse/automation, or safety devices.
- Familiarity with documenting KB articles, runbooks, or internal troubleshooting guides.
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