Intake technical product support via inbound/outbound calls, email, chat, forums.
Follow up and resolve customer callbacks and open cases.
Troubleshoot complex product-related issues.
Escalate complex issues to higher-level teams; deescalate when needed.
Provide quality service that meets department guidelines.
Document interactions and share product changes with QA/Dev teams.

🎯 Requirements

High School Diploma or equivalent experience.
Advanced or fluent English.
Customer service or call center experience preferred.
Working knowledge of Mindbody's software products preferred.
Level 2 Customer Support Certification within 90 days.
Excellent computer skills: browsers, chat tools, and email.

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