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slack saas windows networking macos📋 Description
- Imaging and deployment of user IT equipment (laptops, monitors, keyboards, mice)
- Provide on-site and remote support for new and existing employees; respond promptly
- Maintain inventory of IT equipment on-site
- Monthly SaaS audits for unused licenses
- Manage IT tickets via ticketing system, Email, and Slack; Tier 1/2 support
- Identify process improvements to boost support efficiency
🎯 Requirements
- 6+ months of experience in Technical Support
- Upper-Intermediate (B2+) English proficiency
- Familiarity with troubleshooting Windows/Mac and SaaS apps
- Basic Networking knowledge
- Ability to work with hardware vendors and service centers
- Willingness to learn new IT Support skills and Remote First environments
- Strong problem-solving and resourcefulness
- Excellent written and verbal communication
🎁 Benefits
- Remote Work: remote-first; equipment provided for work
- Flexible Paid Time Off Programs: time-off flexibility for vacations or personal matters
- Growth and Development as a Priority
- Learning Opportunities: Udemy Business and English classes
- Healthcare: 100% health insurance coverage for teammates
- Mental Health Support Program: therapy sessions and virtual lectures
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