Become an expert FareHarbor user and stay on top of new features
Handle inbound/outbound support issues via emails and calls
Provide exceptional support by listening, understanding issues, and solving with customers
Communicate across teams to ensure client needs are met
Provide valuable feedback to the product team
Contribute to the FareHarbor help documentation

🎯 Requirements

Fluent in English and German (written and spoken)
Committed to delivering best-in-class customer/technical support
Able to work closely and effectively with others
Patient, curious, detail-oriented and eager to problem solve
An excellent verbal and written communicator
Shift flexibility with five 8-hour shifts per week (Mon-Sun)

🎁 Benefits

Medical, dental + vision coverage
26 vacation days, 10 sick days, 12 paid holidays
Global leave benefit: 22 weeks paid parental leave
401k with employer matching
Hybrid friendly and work-from-home support
Wellness benefits (Headspace + webinars)

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