Provide bilingual German & English email, chat, and voice support during European business hours
Answer inbound inquiries via hotline, live chat, or support email
Collect customer support requests and bugs, and relay findings to product and engineering teams
Evaluate existing tools and collaborate with engineering to scale the support function

🎯 Requirements

Bilingual or native German and English (US)
Strong written communication in German and English
Empathetic and user-focused
Strong analytical skills
Excellent verbal and written communication
Comfortable working in European time zones

🎁 Benefits

Equal opportunity employer
Diverse and inclusive workplace
Candidate privacy notices available

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