Related skills
documentation customer support french technical support email support📋 Description
- Become an expert FareHarbor user and stay on top of all new feature releases
- Handle inbound/outbound support via emails and phone calls
- Provide exceptional support by listening and problem solving
- Communicate across teams to ensure client needs are met
- Provide feedback to product team
- Contribute to FareHarbor help documentation
🎯 Requirements
- Fluent in English and French (both written and spoken)
- Genuinely committed to delivering best in class customer/ technical support
- Able to work closely and effectively with others
- Patient, curious, detail oriented and eager to problem solve
- An excellent verbal and written communicator
- Shift flexibility with five 8-hour shifts per week (Monday – Sunday)
🎁 Benefits
- Medical, dental, vision coverage
- 26 vacation days, 10 sick days, 12 paid holidays
- Global leave benefit; 22 weeks paid parental leave
- 401k with employer matching
- Wellness benefits (Headspace) and webinars
- Work-from-home assistance; Hybrid-friendly
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