Technical Support Specialist – DACH and Benelux Markets

Added
4 days ago
Type
Contract
Salary
Salary not provided

Related skills

javascript sql python excel google suite

📋 Description

  • Diagnose hardware and software issues for Geotab GO devices and MyGeotab
  • Provide support to customers and partners via phone, chat, and email
  • Work with partners, customers, sales, and internal teams
  • Demonstrate strong technical aptitude and knowledge of programming languages
  • Be a team player with analytical and interpersonal skills
  • Adapt to a fast-paced, changing environment

🎯 Requirements

  • 1 - 3 years of experience in a customer service/support capacity and troubleshooting technical issues
  • Professional-level proficiency in technical troubleshooting and business communication for the Dutch and German markets
  • Post-Secondary Diploma/Degree in Engineering, Computer Science, or related field
  • Working knowledge of SQL, Python, C#, or JavaScript, and data warehouses like Google Big Query
  • Expert level Excel skills (pivot tables and reports) and Google Suite for business
  • Excellent verbal and written communication skills with comfort speaking with customers via telephone, email, and chat

🎁 Benefits

  • Flexible hybrid working model
  • Home office reimbursement program
  • Public transportation reimbursement
  • Employer pension contributions
  • Generous medical and dental benefits offered to you and family
  • Electric vehicle purchase incentive program
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