Related skills
communication customer support technical support smartsheet multichannel support📋 Description
- Troubleshoot customer issues using docs, tools, and escalation resources.
- Become Smartsheet Product Certified and assist customers via email, phone, and chat.
- Partner with leaders to meet performance goals in CSAT, QA, and attendance.
- Develop expertise in a specific Smartsheet product area.
- Contribute to team projects and share feedback on processes.
- This role is fully remote eligible.
🎯 Requirements
- Excellent written, verbal, and interpersonal communication skills.
- 1+ years of technical or customer support experience.
- Empathetic, confident issue ownership and proper routing when needed.
- Working knowledge of assigned feature is a plus.
- Flexibility to work outside standard business hours.
- US Citizens or Permanent Residents eligible to work in our Federal Government segment.
🎁 Benefits
- Employer subsidized medical/vision/dental coverage for full-time employees.
- 401k match: 50% of contributions up to 6%.
- Monthly stipend to support your work and productivity.
- Flexible Time Away Program, plus Sick Time Off.
- US employees are covered under Smartsheet life insurance and disability plans.
- 12 paid holidays per year.
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