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databases datadog azure aws networking📋 Description
- Provide technical support via email, screen share, and chat within SLAs.
- Master Vanta’s product; learn work-arounds and don’t-do-thats.
- Explain complex solutions in simple terms; document for scale.
- Troubleshoot and identify trends using the Support CRM.
- Create reproducible test cases; provide feedback to improve product.
- Escalate bugs; participate in product fixes; contribute to docs.
🎯 Requirements
- 4+ years of technical customer support in SaaS/Tech.
- Located in the United States.
- Troubleshoot cloud providers (AWS, Azure, GCP).
- APIs and Networking knowledge; Datadog log tools experience.
- Experience with databases is a plus.
- Authorized to work in the U.S. without sponsorship; AI-minded.
🎁 Benefits
- Industry-competitive salary and equity.
- Comprehensive medical, dental, and vision coverage.
- 16 weeks paid Parental Leave for new parents.
- Health & wellness stipend.
- Remote workspace, internet, and cellphone stipend.
- Flexible PTO policy; 11 company-paid holidays.
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