Technical Support Specialist | BR

📋 Description

• Provide technical support to Degreed clients via phone, email, and chat.
• Diagnose and resolve routine software issues quickly and efficiently.
• Manage Level 1 troubleshooting with clear documentation and updates.
• Investigate client questions by gathering data and analyzing issues.
• Document issues and resolutions; contribute to the Knowledge Center.
• Escalate complex cases to senior engineers and ensure handoffs.

🎯 Requirements

• Ability to troubleshoot platform issues using internal tools (logs, etc).
• Full professional fluency in English for written and spoken support.
• Familiarity with APIs, basic error codes, and integrations impact.
• Exceptional written and verbal communication in non-technical terms.
• Strong analytical thinking to identify root causes.
• Collaborative mindset; contribute to knowledge articles and onboarding.

🎁 Benefits

• Flexible work arrangements including remote or hybrid.
• Collaborative tools like Zoom and Slack for remote work.
• Inclusive and adaptable environment where everyone thrives.
• Growth mindset with opportunities to learn and grow.
• Equal opportunity employer with fair hiring practices.
• Accessibility accommodations available upon request.