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javascript sql python google suite data warehousing📋 Description
- Troubleshoot and resolve technical issues for Geotab and partner products
- Handle support cases from initial contact through resolution
- Document issues and maintain case records for 24/7 support
- Collaborate with customers, partners, and internal teams on solutions
- Explain technical concepts clearly to users of varying backgrounds
- Support rotating shifts to cover 24/7 operations
🎯 Requirements
- Fluent in English and French
- Post-secondary degree in engineering or CS valued
- 1-3 years in customer service or technical support
- 1-3 years troubleshooting hardware and/or software
- Excel skills with pivot tables
- SQL, Python, C#, or JavaScript knowledge
- Google BigQuery knowledge
- Experience with Google Suite (Sheets, Docs, Slides)
🎁 Benefits
- Flexible hybrid working arrangements
- Home office reimbursement
- Baby bonus and parental leave top up
- Online learning and networking opportunities
- Electric vehicle purchase incentive
- Competitive medical and dental benefits
- Retirement savings program
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