Manage ongoing technical relationship with assigned customers post-Implementation.
Focus on KPIs like retention and customer satisfaction.
Handle escalated support cases needing closer client engagement or technical understanding.
Describe and escalate bugs via internal channels (e.g., Jira).
Collaborate with Customer Success, Customer Support, Sales, and other teams.
Support processes and documentation for internal and external use.

🎯 Requirements

BA/BS degree (optional).
Experience in B2B software with product explanations (digital marketing, e-commerce, IT).
Experience in technical account management; improves satisfaction and reduces churn.
Proficient with ticketing/CRM systems (e.g., Jira, Salesforce).
Excel skills for large data sets; strong English communication.
Able to work independently and remotely; experience in international teams.

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