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wordpress customer support ai dns hpanelπ Description
- Provide expert Hostinger product support via live chat and tickets.
- Simplify technical issues of varying complexity into actionable steps.
- Contribute to initiatives that enhance the customer experience.
- Help improve the Kodee AI Assistant for faster support.
- Stay updated on Hostinger products and hosting tech.
- Seek smarter, faster ways to deliver better experiences.
π― Requirements
- Fluent in English (C1 or native), written and spoken.
- Experience providing customer support in tech or SaaS via live chat.
- Excellent communication skills.
- Understanding of web hosting fundamentals (domains, DNS, emails, control panels).
- Advanced understanding of web hosting technologies, server mgmt, and performance optimization.
- WordPress, hPanel/cPanel, email and domain management, and support platforms.
- Experience contributing to or improving AI-powered systems.
π Benefits
- 360 Growth: onboarding plus ongoing learning resources.
- Freedom & Responsibility: work from home with flexible schedules.
- Well-being: suspension days for rest and wellness.
- Community & Recognition: virtual events and celebrations.
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