Technical Support Specialist | Based in Africa

Added
less than a minute ago
Type
Contract
Salary
Salary not provided

Related skills

wordpress customer support ai dns hpanel

πŸ“‹ Description

  • Provide expert Hostinger product support via live chat and tickets.
  • Simplify technical issues of varying complexity into actionable steps.
  • Contribute to initiatives that enhance the customer experience.
  • Help improve the Kodee AI Assistant for faster support.
  • Stay updated on Hostinger products and hosting tech.
  • Seek smarter, faster ways to deliver better experiences.

🎯 Requirements

  • Fluent in English (C1 or native), written and spoken.
  • Experience providing customer support in tech or SaaS via live chat.
  • Excellent communication skills.
  • Understanding of web hosting fundamentals (domains, DNS, emails, control panels).
  • Advanced understanding of web hosting technologies, server mgmt, and performance optimization.
  • WordPress, hPanel/cPanel, email and domain management, and support platforms.
  • Experience contributing to or improving AI-powered systems.

🎁 Benefits

  • 360 Growth: onboarding plus ongoing learning resources.
  • Freedom & Responsibility: work from home with flexible schedules.
  • Well-being: suspension days for rest and wellness.
  • Community & Recognition: virtual events and celebrations.
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