Technical Support Specialist (API/Webhooks Specialist) - Remote U.S.A
Related skills
looker sql jira zendesk webhooks📋 Description
- Receive and respond to escalated customer cases with technical questions.
- Handle complex issues across platforms, OS, apps, and integrations.
- Train Frontline Support on topics; improve escalation processes.
- Work with developers and product teams to diagnose and resolve issues.
- Own systemic issues with stakeholders; suggest product improvements.
- Monitor support metrics and follow up to ensure high customer satisfaction.
🎯 Requirements
- English communication, problem solving, and technical writing.
- Strong organizational skills; multitask in fast paced environments.
- Self-starter; digs into complex issues; team player.
- Willingness to continuously improve and try new approaches.
- Empathetic listener; able to see others' viewpoint.
- Able to learn new products quickly and support new features.
🎁 Benefits
- Key growth opportunities.
- Great work-life balance.
- Fast learning environment and team spirit.
- Diverse, international team.
- Competitive salary and benefits.
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