Related skills
integrations french apis splunk english📋 Description
- Primary support and contact for post-integration vendor issues.
- Handle direct customer calls; identify problems and set expectations.
- Troubleshoot integrations using Toast tools (Splunk, Postman).
- Provide SLA updates and document tickets; escalate when needed.
- Be the voice of the customer; collect feedback to improve product.
- Pursue customer satisfaction in every interaction.
🎯 Requirements
- Fluent in French and English.
- 2+ years experience in customer/technical support.
- Experience with APIs and Integrations.
- Excellent verbal and written communication.
- Proficient in system troubleshooting and analysis.
- Passion for customer and vendor support.
- Ability to work day/evening/weekend shifts.
🎁 Benefits
- Hybrid work model with in-person collaboration.
- Inclusive culture with accommodations for disabilities.
- Competitive total rewards and benefits.
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