Related skills
salesforce apis genesys amazon connect remote device actions📋 Description
- Provide multi-channel frontline support (phone, email, chat)
- Triage issues, collect logs/screenshots, document clearly
- Escalate only when warranted; maintain professional tone
- Perform remote device actions and health checks when available
- Meet priority SLAs and collaborate with Tech Support/Engineering
- Based in Mexico City, hybrid role near hardware teams
🎯 Requirements
- Cross-domain proficiency with case tracking systems
- Hands-on ability to resolve complex technical issues
- Fluent in Spanish and English
- Strong systems fluency: Genesys/Amazon Connect, Salesforce
- Experience with APIs is a bonus
- Computer Science/Engineering background preferred
- On-call rotation flexibility
🎁 Benefits
- Diverse and inclusive workplace
- Equal opportunity employer
- UK Candidate Privacy Notice available
- Growth-focused team environment
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