Related skills
communication documentation customer support technical support problem solving📋 Description
- Become an expert FareHarbor user and stay updated on features.
- Handle inbound/outbound support via email and phone.
- Deliver exceptional support by listening, understanding the issue, and solving problems with customers.
- Communicate across teams to meet client needs.
- Provide valuable feedback to the product team.
- Contribute to FareHarbor help documentation.
- Develop, improve, and implement standard operating procedures.
🎯 Requirements
- Fluent in English (written and spoken).
- Committed to best-in-class customer/technical support.
- Able to work closely and effectively with others.
- Patient, curious, detail oriented and eager to problem solve.
- Excellent verbal and written communicator.
- Shift flexibility with five 8-hour shifts per week (Mon-Sun).
🎁 Benefits
- Medical, dental + vision coverage
- 26 vacation days, 10 sick days, 12 paid holidays
- Global leave: 22 weeks paid parental leave
- Global leave: 2 weeks paid grandparent leave
- Extended care and bereavement leave
- Life insurance policy
- 401k with employer matching
- Social hours, events and team-building
- Educational opportunities
- Wellness benefits (Headspace + webinars)
- Work-from-home assistance
- Hybrid friendly
- Paid volunteer hours
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!