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crm salesforce networking voip sip📋 Description
- Log, prioritise and escalate support issues
- Maintain strong client relationships for service
- Resolve 2nd line issues via phone, remote, or onsite
- Analyse network trace information
- Manage work streams with Salesforce (CRM)
- Operate a 24/7 shift model
🎯 Requirements
- 1st/2nd line support experience (telecoms preferred)
- Escalation management / ownership
- VoIP basics: SIP/RTP and Vonage Contact Centre troubleshooting
- Multi-channel support and Salesforce CRM troubleshooting
- Excellent English, written and verbal communication
- Wireshark/network troubleshooting
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