Answer and/or escalate all support tickets via Zendesk
Drive resolution by digging in and escalating challenging tickets
Ensure that all tickets meet our service level agreements
Potentially do on-call weekend support
Work closely with internal account team stakeholders to drive data trust in key accounts
Provide customers a great experience using Amplitude and working with our team

🎯 Requirements

Completed your Bachelor’s Degree
Present yourself with professionalism, friendliness, and a willingness to assist
Empathize with customers and be their advocate
Ability to learn and explain a technical product or concept
Natural curiosity and are a problem solver
Passion about analytics and the problems they solve

🎁 Benefits

Health insurance
Flexible time off
Monthly wellness stipend
12-week parental leave
Modern Health subscription
Learning & Development stipend

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