Technical Support Specialist

Added
13 days ago
Type
Full time
Salary
Salary not provided

Related skills

customer support windows sql database unix

📋 Description

  • Identify and troubleshoot error logs in the web-based application
  • Create and execute SQL scripts to update customer databases
  • Troubleshoot issues reported by Customer Care Specialists and customers
  • Collaborate with services delivery teams to identify optimal solutions
  • Stay up-to-date with new functionality from core system releases
  • Investigate critical issues promptly and pull reports from the DB

🎯 Requirements

  • Bachelor's degree (CS preferred)
  • Proficiency with web-based software applications
  • Experience creating and executing SQL scripts and stored procedures
  • Familiarity with Windows and Unix-based systems
  • Strong written and verbal communication
  • Ability to work independently and in cross-functional teams
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