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css html snowflake sql zendesk📋 Description
- Own customer inquiries end-to-end (how-to, break-fix, config)
- Become a trusted product expert: dashboards, integrations, troubleshooting.
- Drive product adoption by helping customers achieve outcomes.
- Collaborate with CS, AMs, Product, Eng, and cross-functional teams.
- Proactively identify opportunities to boost satisfaction and adoption.
- Document knowledge and contribute to internal enablement.
🎯 Requirements
- 2–3 years in SaaS or mobile tech support.
- Degree or technical boot camp, or equivalent.
- Proficiency with case management tools (Salesforce, Zendesk).
- HTML, CSS, APIs, and/or SQL.
- Postman, Snowflake, Kibana experience.
- Strong written and verbal English.
🎁 Benefits
- Competitive compensation with potential equity
- Retirement and ESPP plans
- Flexible paid time off
- Medical, dental, vision, life and disability benefits
- Parental leave and family support
- Professional development stipend and growth path
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