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communication customer service zendesk ai tools📋 Description
- Serve as the first contact for technical support via email, chat, and video.
- Diagnose, investigate, and resolve complex customer issues.
- Advise customers on product setup, usage, configuration, and integration.
- Explain product capabilities and limitations to set expectations.
- Identify patterns in challenges and suggest product/process improvements.
- Deepen product expertise and share insights with the team.
🎯 Requirements
- 2+ years customer-facing experience via email and live chat.
- Experience using Zendesk.
- Strong problem solving and analytical skills.
- Explain technical architecture and best-practice workflows.
- Comfort with evolving tech, including AI-assisted tools.
- Passion for learning and sharing knowledge.
🎁 Benefits
- Medical, dental, life and disability insurance.
- Mental health resources and financial wellness benefits.
- Fully paid parental leave program.
- Ireland: 25 days vacation and employer matching pension.
- Remote-first with optional offices in NYC and Ireland.
- Remote-friendly perks and ongoing professional development.
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