Related skills
communication saas customer service zendesk remote📋 Description
- Serve as first contact for technical support via email and chat.
- Diagnose and resolve issues in the Greenhouse Suite; escalate as needed.
- Expand knowledge of products and technical skills via training and practice.
- Provide recommendations for continuous product and process improvement.
- Additional projects and responsibilities as business needs require.
🎯 Requirements
- 2+ years customer-facing on email and live chat; phone/video a bonus.
- Experience using Zendesk.
- SaaS experience.
- Excellent problem-solving and analytical skills.
- Proven perseverance resolving customer requests.
- Clear written and verbal communication for technical and non-technical audiences.
🎁 Benefits
- Medical, dental, and vision insurance.
- Basic life insurance and mental health resources.
- US-based 401(k) with company match and disability coverage.
- Paid holidays and paid vacation; flexible PTO.
- Remote-first with optional office spaces in NYC and Ireland.
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