Related skills
salesforce css html snowflake sql📋 Description
- Own customer inquiries end-to-end: how-to, break-fix, integration.
- Master the dashboard, integrations, troubleshooting steps.
- Drive product adoption by helping customers use the platform.
- Collaborate with CS, AMs, Product, and Eng to deliver experiences.
- Proactively identify opportunities to boost customer satisfaction.
- Document and share knowledge to elevate teammates and customers.
🎯 Requirements
- 2-3 years in technical product support (SaaS or mobile apps).
- Degree or technical boot camp certification, or equivalent.
- Experience with case management tools (Salesforce, Zendesk).
- Hands-on HTML, CSS, APIs, and SQL.
- Postman, Snowflake, or Kibana experience is a plus.
- Knowledge of SaaS, mobile tech, APIs, or marketing analytics.
- Strong English communication; customer-focused.
- Analytical, curious, and strong troubleshooting.
🎁 Benefits
- Competitive compensation with potential equity.
- Retirement and ESPP plans.
- Flexible paid time off.
- Medical, dental, vision, life, and disability benefits.
- Fertility benefits and equal parental leave.
- Career development with a yearly learning stipend.
- Curated in-office experience to foster community.
- Volunteer Week and donation matching.
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