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salesforce css html snowflake sql📋 Description
- Own customer inquiries end-to-end (how-to, fixes, config)
- Master dashboard, integrations, troubleshooting steps
- Guide customers to adopt the platform and achieve outcomes
- Collaborate with CS, AMs, Product, Eng and cross-functional teams
- Proactively identify opportunities to boost satisfaction and adoption
- Document and share knowledge to elevate teammates and customers
🎯 Requirements
- 2–3 years in technical product support (SaaS or mobile)
- Degree, boot camp, or equivalent practical experience
- Proficiency with Salesforce or Zendesk
- Hands-on HTML, CSS, APIs, and SQL
- Postman, Snowflake, or Kibana experience a plus
- Domain knowledge: SaaS, Mobile, APIs, Marketing Automation
- Strong written and verbal English
🎁 Benefits
- Competitive compensation with equity
- Retirement plan with ESPP
- Flexible paid time off
- Medical, dental, vision, life, and disability
- Fertility benefits and parental leave
- Professional development with yearly stipend
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